Bump in the road? We're on our way! To avail our AAA roadside assistance, call on 600 50 8181
Call usIf this service is included in your contract and you have an emergency, call us.
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Been in an accident? We're here to help.
Submit and track your car insurance claim online.
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It is hereby agreed and understood that, the Company shall provide recovery services for non-accident related incidents through third party service provider for following within the territories of UAE:
In case of an accident the Insured Vehicle will be towed to the agency workshop, nearest garage or to any garage of Your choice within the UAE, subject that the police report has been presented.
In case of a breakdown the Insured Vehicle will be towed to the agency workshop, nearest garage within the city limits in which the incident has taken place.
If the battery is flat or dead, the vehicle will be jump-started to get it moving.
If the vehicle has a flat tyre, change of tyre to spare. If the vehicle does not have a spare or if the circumstances do not allow change of tyre, the vehicle will be towed to the nearest garage within the city limits in which the incident has taken place.
If the vehicle cannot be driven due to an empty petrol tank, the third party service provider will deliver fuel. The Insured has to bear the cost of the fuel.
If the Insured is locked out of the vehicle, third party service provider will attempt to open the lock under the supervision of the appropriate authorities.
If your vehicle breaks down or is unable to move by its own means due to overturning or failing down a slope or is ‘stuck’ off-road, we will arrange to have the vehicle towed to the dealer’s garage or a garage to the nearest roadway. This service is only provided during day light and only if the cause happened during the normal course of driving. Vehicles participating in any desert event or rally are excluded.
Disclaimer: “AAA” roadside assistance service is a complimentary service provided by the Company. The Company shall not be held responsible or liable for the negligence / liabilities caused by “AAA” to the Insured. The Automatic Extensions are subject otherwise to the terms, conditions and exclusions of the Policy.
