Given the prevailing weather conditions, if your vehicle has encountered a breakdown, you can now apply for a “To Whom It May Concern” certificate through the Dubai police website.
Due to the substantial influx of flood-damaged vehicles, certain panel garages within our network have reached full capacity. To improve the delivery time of the vehicles we have curated an exclusive roster of garages equipped to handle flood-related repairs during this time. We kindly request that you direct your flood-damaged vehicles exclusively to these designated garages for necessary repairs until further notice.
Download Workshop ListIt's crucial to prioritize your safety by refraining from entering your flooded vehicle until it's deemed safe to do so. Water damage can compromise structural integrity and pose electrical hazards, so exercise caution and await professional guidance.
We urge you to report any flood damage to your insurance provider as soon as possible. Timely reporting facilitates a smoother claims process and ensures that necessary assessments can be conducted promptly, expediting the resolution of your claim.
Stressing the importance of thorough documentation cannot be overstated. Take detailed photos or videos of the flooded vehicle, both inside and out. This documentation serves as crucial evidence to support your claim and can expedite the claims process significantly.
It's essential to refrain from attempting to start your flooded vehicle. Doing so can cause further damage to the engine and complicate repair efforts. Instead, wait for professional assessment and guidance before taking any further action.
We're here to guide you through the insurance claim process every step of the way. Ensure you understand and follow the necessary procedures outlined in your insurance policy, which may include providing specific documentation, cooperating with adjusters, and adhering to prescribed protocols for filing your claim.
You can now submit and track your car insurance claim online by clicking here.
You’d rather speak to someone?
600 50 3030
8 AM to 5 PM, Monday to Friday
Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:
You may now take the vehicle to one of the approved garages in our panel or dealer workshop (if eligible)
Once repair estimate is received, surveyor will be deputed to inspect and finalize repair cost.
Garage or Dealer workshop will inform you once repair is completed
You will need to pay for Policy Excess if applicable at the garage upon collection of vehicle on completion of repairs.
Please inspect your vehicle and sign the Discharge Receipt/Satisfaction Note.
